Privacy Policy
This Privacy Policy explains how Gati Movers And Packers collects, uses, stores and protects information submitted through gatimoversandpackers.com, quotation forms, email, phone and WhatsApp conversations.
1. Scope of this policy
This policy applies to personal information collected through our website and the communication channels linked from it. It covers enquiries for household shifting, office relocation, vehicle transport, packing, storage, domestic logistics and international relocation support. It does not automatically govern an independent third party such as an insurer, payment provider, shipping line, port operator or external technology provider; those organizations may have their own privacy notices and legal responsibilities.
2. Information we may collect
When you request a quote or contact us, we may collect your name, mobile number, email address, moving-from and moving-to locations, requested service, preferred dates, inventory or move details, and the page from which the enquiry was submitted. If you continue with a booking, additional operational information may be required, such as pickup and delivery contacts, access instructions, inventory details, vehicle information, identification or documents needed for a particular service, billing information, and communications relating to the move. Our server may also record technical information such as IP address, browser type, request time and security logs for fraud prevention, rate limiting and service reliability.
3. Why we use the information
We use enquiry information to understand the requested move, prepare or coordinate a quotation, respond to questions, arrange surveys, plan pickup and delivery, communicate operational updates, maintain customer-support records, prevent spam and abuse, and improve website reliability. Where a move requires coordination with a carrier, warehouse, international agent, documentation specialist or other service provider, relevant information may be shared only to the extent reasonably needed for that service. We do not sell customer contact data as a standalone commercial product.
4. Calls, email and WhatsApp communication
Submitting an enquiry or contacting us by phone, email or WhatsApp indicates that you want a response about the service you requested. We may use the contact details supplied to follow up on that enquiry, clarify inventory or route details, share quotations, request documents and provide booking or delivery updates. You can ask us to stop non-essential promotional follow-ups. Operational messages that are necessary to complete an active booking may still be sent while the service is in progress.
5. Cookies, Google Tag Manager and Google Analytics
The website uses a short-lived, strictly necessary security session for quotation-form CSRF protection and abuse prevention. We also use Google Tag Manager as the tag-management layer and Google Analytics 4 to understand website usage, page performance and enquiry interactions when analytics permission is granted. Analytics storage is denied by default on the website; visitors can choose “Allow analytics” or “Necessary only” and can reopen Analytics settings from the footer. Advertising storage, ad-user-data and ad-personalisation signals are kept disabled by the website configuration unless this policy and the consent controls are updated before any future advertising feature is enabled. Google and hosting infrastructure may process technical information such as device/browser details, page URLs, timestamps and interaction events according to their applicable terms and privacy practices.
6. Data sharing and service partners
Relocation and logistics services can involve more than one operational party. Depending on the booking, information may need to be shared with packing crews, transport partners, warehouses, destination coordinators, customs or documentation professionals, international agents, payment providers or insurers. We aim to limit shared information to what is needed for the relevant task. We may also disclose information where required by applicable law, a lawful government request, dispute resolution or the protection of customers, staff and property.
7. Data retention
Enquiry and booking information is retained for as long as reasonably necessary for quotation follow-up, service delivery, customer support, accounting, dispute handling, fraud prevention and legal obligations. Retention periods can vary depending on whether an enquiry became a confirmed booking and whether financial, insurance, customs or claim documentation is involved. Records that are no longer reasonably required should be deleted, anonymised or archived with restricted access where practical.
8. Security
We use practical administrative and technical controls intended to protect information from unauthorised access, alteration or disclosure. Website forms include input validation, spam controls and rate limiting, and stored enquiry files are protected from direct web access. No internet transmission or storage system can be guaranteed to be completely secure, so customers should avoid sending passwords, payment card PINs or unnecessary sensitive documents through ordinary enquiry forms.
9. Your choices and requests
You may contact us to request correction of inaccurate contact information, ask how your enquiry information is being used, request deletion where the information is no longer required and no legal retention obligation applies, or opt out of non-essential marketing communication. To help prevent unauthorized changes, we may need to verify that the request comes from the person connected with the relevant enquiry or booking.
10. Children and sensitive information
Our relocation and logistics services are intended for adults and businesses arranging legitimate moving requirements. The website is not designed to collect information directly from children. Please do not submit highly sensitive personal information unless it is specifically required for a confirmed service and you have been told why it is needed.
11. Policy updates
We may update this policy when website functionality, service processes, providers or applicable requirements change. The version published on this page is the current website policy. Material changes should be reflected by updating the effective date and, where appropriate, communicating the change through the website or customer-support channels.
12. Contact
Privacy questions can be sent to info@gatimoversandpackers.com. You can also call +91 9709700730 or +91 08222019003. When writing about an existing enquiry, include enough information to identify the relevant request, but do not send passwords or unnecessary sensitive documents.
Need clarification?
Email info@gatimoversandpackers.com, call +91 9709700730, or call +91 08222019003.