Refund & Cancellation Policy
Moving services often require advance allocation of labour, packing material, vehicle capacity and third-party resources. This policy explains how cancellation, rescheduling and refund requests are reviewed. The written terms issued with a confirmed booking take priority if they contain service-specific conditions.
1. Quote requests are not charged
Submitting a website quotation form does not by itself create a paid booking. If you only requested information or an estimate and did not authorize a paid service or advance, there is normally no payment to refund.
2. When a booking is considered confirmed
A booking may be considered confirmed when the customer accepts the written scope and completes the required booking step, which may include an advance payment, written confirmation or another documented acceptance. The confirmation should identify the service date or window, route, service scope and payment terms.
3. Cancellation before resources are committed
If a customer cancels promptly and no material cost has been incurred or committed, the booking team can review the paid amount for refund. The exact result depends on the confirmed terms and payment method. Any bank, payment-gateway or documented processing charge that cannot be recovered may be deducted where permitted and disclosed.
4. Cancellation after planning or resource allocation
Once labour, packing material, a dedicated vehicle, warehouse space, permits, international agents or other resources have been allocated or paid for, those committed costs may be non-refundable. The company should provide a reasonable explanation of material deductions when reviewing the cancellation rather than applying an unexplained blanket deduction.
5. Cancellation after service has started
If packing, pickup, transportation, storage or another material part of the service has already started, the amount attributable to work performed and non-recoverable costs is generally not refundable. Any unused portion is reviewed against the written booking terms and actual commitments.
6. Rescheduling
Where operationally possible, a customer may request a change of date instead of cancellation. Rescheduling is subject to crew, vehicle, warehouse and route availability. Additional cost may apply if the change creates waiting time, repeated labour, storage, rebooking, permit or third-party charges. The revised date and any cost difference should be confirmed in writing.
7. Company-initiated cancellation
If we cannot provide a confirmed service and a reasonable alternative cannot be agreed, amounts paid for the unperformed portion should be reviewed for refund, subject to any third-party service already supplied at the customer’s request. Where possible, the customer will be informed promptly and offered a practical alternative before cancellation.
8. International and third-party bookings
International relocation, shipping, customs, warehousing and specialized transport may involve external providers with their own cancellation rules. Non-refundable shipping-line fees, port fees, airline charges, documentation costs, agent fees, insurance premiums or other third-party charges may be deducted where they have already been incurred and can be supported by the booking record.
9. How to request a cancellation or refund
Send the request to info@gatimoversandpackers.com from the email or phone number connected with the booking, or contact +91 9709700730. Include the booking or quotation reference, customer name, route, scheduled date, amount paid, payment reference and reason for cancellation. Do not send card PINs, passwords or other unnecessary sensitive information.
10. Refund method and processing
Approved refunds should normally be returned through a traceable method linked to the original payment or another verified account belonging to the customer. Processing time can depend on the bank, payment method and reconciliation requirements. The team should provide confirmation once an approved refund has been initiated.
11. Disputes and documentation
If you disagree with a refund calculation, request a written breakdown and provide relevant receipts, booking messages or other supporting records. The aim is to resolve disputes using the documented service scope, actual work completed, committed costs and applicable law rather than relying on verbal assumptions.
12. Policy relationship to booking terms
This page provides the general website policy. A quotation or contract may contain specific cancellation milestones for a dedicated vehicle, international shipment, storage reservation or other specialized service. Those written booking-specific conditions apply where they are consistent with applicable law.
Need clarification?
Email info@gatimoversandpackers.com, call +91 9709700730, or call +91 08222019003.